BEFORE YOU SAIL
CLOTHING SUGGESTIONS
Shipboard attire ranges from casual to formal. Casual resort wear is appropriate for daytime aboard ship or ashore and consists of standard sports outfits as worn at resorts. Shoes should be flat or low-heeled for deck activities. Evening attire falls into three categories: casual, informal and formal. On casual evenings, open neck shirts, slacks and sports outfits are appropriate.
On informal evenings, ladies usually wear dresses or trousersuits; men wear jackets (tie optional). Appropriate formal evening wear for women is an evening gown or cocktail dress; men wear tuxedos, dinner jackets or dark suits. Sailings of eight days or less typically feature two formal nights, while longer cruises usually have three or four formal nights. Details will be provided in your Shore Excursions book.
On formal nights, guests may choose casually elegant dress (dresses or pantsuites for ladies, jacket, tie optional for gentlemen) for dining in the Terrace Café. Following dinner all guests are free to take advantage of any or all of our public spaces for both entertainment or cocktails and after-dinner drinks.
CREDIT CARDS AND CURRENCY
Any and all onboard payments to Silversea shall be made in U.S. dollars. All charges for services provided and products purchased on board the ship must be paid for by cash, cheque or charge (VISA, MasterCard, Discover Card, American Express or Diners Club) before your final disembarkation from the ship. A 2% transaction fee will be charged for all cash advances.
ELECTRICAL APPLIANCES
You will find 110- and 220-volt electric currents on each ship. A hair dryer is provided at the dressing table in each suite.
EMBARKATION / DISEMBARKATION
Embarkation times are included in your final cruise documents. Please arrive at the ship during these times. For disembarkation, guests should plan on vacating their suites shortly after the scheduled arrival time.
EARLY EMBARKATION / LATE DISEMBARKATION
We are pleased to offer you the opportunity to board our ships prior to standard embarkation hours. You will be able to board the ship as early as 10:30 AM, have lunch and relax onboard. Every effort will be made to have your suite available upon your arrival, but if it is not, you are still free to enjoy all public areas. The fee for Early Embarkation is $100 per guest and pre-registration for this service is required a minimum of 7 days prior to departure. If you choose not to take advantage of early embarkation, standard embarkation time is 3pm - 5pm. Selection of Early Embarkation requires the purchase of a private transfer or independent transportation to the pier.
Also we offer you the opportunity to stay aboard our ships after standard disembarkation hours. You will be able to remain aboard the ship as late as 5pm (subject to ship's sailing time), have lunch and relax onboard prior to heading home. The fee for Late Disembarkation is $100 per guest. If your suite is available and you wish to have access to it throughout the day, the Late Disembarkation fee is $150 per guest. If you choose not to take advantage of late disembarkation, you must disembark the vessel shortly after clearance by Local Customs (usually two hours after the ship's arrival on disembarkation day). To arrange for late disembarkation, kindly contact the Concierge aboard ship. Selection of late disembarkation requires the purchase of a private transfer or independent transportation to the airport or other destinations.
LUGGAGE
You may bring aboard the ship a reasonable amount of clothing and personal effects without charge. Luggage for Silversea guests, or guests on land programmes, must be handled in accordance with regulations and tariffs of airlines and/or ground operators. For more information on luggage, see Terms and Conditions.
MINORS AND CHILDREN
Minors under the age of 18 must be accompanied by a parent or other responsible adult over the age of 21. Silversea cannot accommodate infants under one year of age and reserves the right to limit the number of children under three years of age.
PETS
We cannot accommodate pets on any Silversea cruise.
TRAVEL DOCUMENTS / IMMUNIZATIONS
All travel documents (air and cruise tickets, passport, medical card, inoculation verification) are the guest's responsibility. It is also the guest's responsibility to obtain any necessary visas and public health documents for all applicable ports and to comply with all customs requirements. Without the required documents, a guest may be denied boarding, and Silversea will not be liable for such denial or bear any financial responsibility. Most countries require passports to be valid six months beyond intended stay. Please check with the appropriate consulate for specific requirements.
Security measures imposed by governments may change from time to time and each guest will be required to comply with them. We will endeavor to provide each guest with notice of measures which may affect them, but complying with any such requirements is the responsibility of each guest. Please consult your travel agent for advice on such requirements to avoid loss of boarding privileges.
VALUABLES
Your suite is equipped with a personal safe. Silversea is not responsible for any articles such as money, jewellery, cameras, binoculars, documents or any other items which you retain in your personal control or in your suite.
WAITLIST
Should the cruise of your choice be unavailable, you may ensure a position on a waitlist for that cruise by making a deposit of USD $250 or equivalent per guest, which will be applied toward your cruise deposit requirement and/or final payment should a suite become available. If you choose not to reserve a suite that becomes available, or should no suite become available, your deposit will be refunded.
ONBOARD INFORMATIONBON VOYAGE PARTIES / VISITORS ON BOARD
Please have your travel agent contact Silversea's Special Services Department if you would like to make arrangements for a Bon Voyage Party and/or to have visitors board the vessel at your embarkation port. Requests must be made in writing no later than 14 days prior to departure. For security reasons, visitors for embarkation day must be pre-registered with Silversea. For visitors during the cruise other than embarkation day, guests can make arrangements on board. Silversea may limit the number of visitors permitted on board and this policy is subject to change without notification.
BUSINESS SERVICES
Computers, e-mail and Internet access are available on all ships. Telefax reception is complimentary; ship-to-shore phone calls and fax transmissions are available at an additional charge.
E-MAIL / INTERNET ACCESS
Your personal e-mail and internet may be accessed at the Internet Café on board, offering state-of-the-art computers with enhanced 17-inch flat screen monitors (currently aboard Silver Shadow and Silver Cloud). Charges apply, with package rates available, and are subject to change without notice. You may also use your own laptop to access the internet and e-mail at select wireless internet (Wi-Fi) outlets located throughout the ship.
Hours of Operation- Internet Café opens after 2pm on embarkation day
- Internet support will be available at posted hours
- Open 24 hours a day throughout the cruise
- Guests who do not purchase an Internet Time Plan, The Internet Cafe will close at 11pm the last night of the cruise.
- Guests that have purchased an Internet Time Plan, and have minutes remaining can continue to login to the systems until they run out of time or disembark.
- Minutes will be calculated from the moment a guest logs on to the computer. It doesn't matter if they are on Word, Excel, Solitaire, Internet or email they are being charged by the minute.
- Basic Rate: $0.75 per minute (pay as you go)
- Time Plan # 1: 250 minutes for $100 ($0.40 per minute), time plan can be used anytime throughout the cruise.
- Time Plan # 2: 100 minutes for $55 ($0.55 per minute), time plan can be used anytime throughout the Cruise.
Please note that most of our onboard technologies utilise satellite equipment. As such, there may be temporary outages of any satellite-connected shoreside service, including Internet connections, cell phones, in-suite phones, and TV Broadcast channels.
GRATUITIES
All gratuities aboard ship are included in your cruise fare; none are expected.
LAUNDRY / VALET SERVICES
Complete valet services, including laundry, pressing and dry cleaning, are available at an additional charge and may be arranged through your suite stewardess. Self-service laundry facilities are also available.
Prior to your departure date, we will provide you with a list of port addresses where mail can be delivered to you throughout the cruise. Postage and mailing services are available on board ship.
MEDICAL SERVICES
Each of our vessels is equipped with a Medical Centre which is customarily staffed by a doctor and nurse on 24-hour call when at sea. When docked, supplementary emergency care may also be obtained through local medical facilities. Guests may be charged for medical services and for medications used for their medical treatment. The Medical Centre is not intended or designed to provide ongoing treatment of pre-existing conditions or for extended critical care, and Silversea Cruises Ltd. is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel. Guests requiring oxygen for medical reasons are welcome to bring an oxygen concentrator on board. Guests wishing to bring their own portable oxygen tanks must obtain prior written authorisation from Silversea, as restrictions may apply.
PHOTO SERVICES
For your convenience, film and cameras are available for purchase in the ship Boutique.
RELIGIOUS SERVICES
Non-denominational services are held aboard ship on Sundays. During select holidays, Catholic, Protestant and/or Jewish clergy will be on board, when possible.
SHIP-TO-SHORE COMMUNICATIONS
Your ship is equipped with a telephone system that allows you to make direct-dial phone calls from your suite while at sea. Calls will be billed to your credit card (including toll-free calls). Please consult the ship's Reception Desk for the current rate, which, at time of printing, is USD $9.50 per minute. You'll find the ship's e-mail service a very reasonably priced alternative to phoning. Should someone wish to reach you while you are at sea, they should refer to the Leave Behind Information provided in your final cruise documents.
SMOKING
For the comfort of all our guests, The Restaurant, indoors at the Terrace Café, Saletta, the Show Lounge, Card/Conference Room, Library, Spa/Fitness Centre, Internet Point and Gift Shops/Boutiques are smoke-free. Cigarette smoking is permitted in designated areas of The Bar, outside at the Terrace Café, Pool area, Panorama Lounge and Casino Bar. Cigar and pipe smoking is permitted in designated areas outside at the Terrace Café and The Champagne Room.
SPECIAL OCCASIONS AT SEA
If you are celebrating a birthday, anniversary, honeymoon or other special occasion during your cruise, we will be happy to celebrate the event with you. Please have your travel agent advise us of such occasions at least four weeks prior to departure. Notification should be sent to Silversea's Special Services Department.
